Description

This report is a study of the current practices for identifying, measuring, and articulating the public benefits of highway system maintenance and operation, and of communicating those benefits that are understandable and meaningful to stakeholders—road users, elected officials, and others who have an inter-est in the system’s performance. It includes information on the difficulties public agencies encounter in explaining these benefits.This report is a study of the current practices for identifying, measuring, and articulating the public benefits of highway system maintenance and operation, and of communicating those benefits that are understandable and meaningful to stakeholders—road users, elected officials, and others who have an inter-est in the system’s performance. It includes information on the difficulties public agencies encounter in explaining these benefits.